We generally ship orders between 1-3 business days
once it’s placed.Holidays and weekends doesn’t apply when shipping. We only ship during
business hours/days.Shipping cost are NON-REFUNDABLE.You are fully responsible for your returns shipping. In the event a refund
is granted the shipping will deducted from your refund.Shipping times varies depending on your location and the availability of the
merchandise.We ship using Canada Post, FedEx or DHL for
both local and international deliveries.Once your order leaves our facilities and shipping confirmation is provided
to you via email address on your account, please contact Canada Post,
FedEx or DHL for any questions or concerns regarding your shipment.INTERNATIONAL TAXES & DUTIESOrders may be subject to import duties and taxes, which are imposed and
charged once a shipment reaches your country. The duties and taxes fees are
generally 20% of your merchandise’s total price, though this is just a
guideline, and actual charges may vary from country to country. To get accurate
international taxes and duties estimations, please contact your local customs
office regarding country policies.Please note that we are not responsible for customs, duties, and taxes
imposed on your orders. We have no control over fees applied to your order
after it leaves our warehouse. We must declare full purchase price on all
merchandise bought through us by law, and we cannot change prices to lower your
international customs fees.You are required by law to pay any international taxes and duties.
Otherwise, customs will not clear your package.Please also keep in mind that customs clearance can cause delivery delays.If you return your order to us for any reason, please be aware that you are
responsible for all charges incurred, including original packaging shipping
fees, duties and taxes, and the cost of return shipping. We will issue a refund
to you after all of the charges above are deducted from your order total. If
the expenses incurred exceed the total order amount, you will not receive a
refund.For any questions or concerns regarding your shipment, please contact us.DAMAGES & RETURNSWe ONLY accept damaged product returns if the customer notifies us of the
damage and ships them within 24 hours of its arrival date. Anything shipped
after the 24 hour return period will NOT be accepted.Please note that you MUST send us an email notifying us of the damages.
Please include pictures and a description of the damage.For you to qualify for a return, your product must be unused, in the same
condition as you received it, and in its original packaging. You MUST get
approval before shipping any damaged merchandise, which can be obtained by
emailing us immediately after receiving your order.If the approval process for exchanges, returns, and damages takes longer
than the time limit of 24 hours, your merchandise should be shipped within
12hrs after the process approval date.RETURN ADDRESSCHAISBEK INC4800 – 1 King Street WestToronto, ON, Canada